Refund Policy
Last updated: March 2026
Our Freshness Guarantee
At Florargot, we stand behind every bouquet we create. If your flowers arrive damaged, wilted, or not as described, we will make it right — full stop.
Eligibility for Refunds
You may be eligible for a refund or replacement if:
Your bouquet arrives visibly damaged or of significantly lower quality than described
Your order does not arrive on the agreed delivery date
You received the wrong arrangement
Please contact us within 24 hours of delivery with a photo of the flowers. Requests made after 24 hours may not be eligible for a full refund.
How to Request a Refund
Contact us via:
We will respond within 2 business hours during operating hours (9am–6pm, daily).
Non-Refundable Situations
Orders cancelled less than 24 hours before the scheduled delivery
Incorrect delivery address provided by the customer
Flowers that have been mishandled after delivery
Change of mind after the bouquet has been assembled
Cancellations
You can cancel your order free of charge up to 24 hours before the scheduled delivery. For cancellations within 24 hours, a 50% fee may apply as materials will have been sourced specifically for your order.
Replacements
In many cases, we prefer to send a replacement arrangement rather than issue a refund — we want you to have beautiful flowers. We will always discuss the best option with you.
Contact
For any questions about this policy, please contact us at hello@florargot.com.